Cancellation of a purchase transaction, returns and exchanges – regulations
1. Right to cancel a transaction
The purchaser has the right to cancel the purchase transaction in writing, subject to the following conditions:
A. Product Purchase
- The transaction can be canceled by written notice to the company's offices, within 14 days from the date of receipt of the product, or from the date of receipt of a document that includes all the details required under Section 14C(b) of the Consumer Protection Law - whichever is later.
B. Purchasing a service
- The transaction can be canceled within 14 days from the date of execution of the transaction, provided that the cancellation is made at least two business days (which are not rest days) before the date of provision of the service.
C. Restrictions on transaction cancellation
- A transaction cannot be canceled in the following cases:
- Perishable goods (perishable products/food).
- Products made specifically for the buyer following the order.
- Products whose original packaging has been opened by the purchaser.
2. Exchange and deliveries
- You can exchange any product you purchased (except for exceptions by law) up to 14 days from the date of receipt of the product.
- For orders of 500 NIS or more – a courier will come to your home for replacement, at no additional cost.
- For orders under 500 NIS – shipping cost for exchange: 45 NIS each way.
- A product that is not in its original packaging, or that was made especially for you, cannot be returned/exchanged.
3. Refund method and cancellation consequences
- The results of canceling the transaction will be in accordance with the provisions of Section 14E of the Consumer Protection Law.
- In the event of a transaction cancellation, you can choose:
- Replacing the product with another item (subject to available stock).
- Receiving a gift card (full credit) in the amount of the purchase - the gift card will be sent directly to your email, for reuse on the site, without a time limit.
- Full refund – subject to the provisions of the regulations.
- A refund to the credit card will be made less 5% of the transaction amount and shipping fees.
- Standard shipping fees (round trip) – 45 NIS each way.
4. Additional instructions
- You can receive a full credit for the full amount and use it to make purchases on the site, without any time limit.
- If an exchange is not made, a credit notification or gift card will be sent accordingly.
- The exchange and refund service will be carried out by prior arrangement with customer service.
5. For contact and cancellation/exchange requests
- Requests for transaction cancellation or exchange must be sent in writing via the contact form on the website or by email to [company address].
- For additional questions: [Customer Service Phone Number / Email Address]
Please note: The regulations were drafted in accordance with the provisions of the Consumer Protection Law, 5741-1981, and for the convenience of the website's customers. In any case of conflict - the provisions of the law and/or the full company regulations will prevail.